Welcome to ClubRunner's BlogSpot

Welcome to ClubRunner's BlogSpot - the place to stay on the pulse of hot off the press news updates about product developments, service announcements, local events and so much more!

Also, you can initiate discussions and share information among fellow ClubRunner users.

Your feedback is always welcome and necessary to help us make ClubRunner better. We want to know what you like, what you don't and what's on your wish list. Please let us know how we can enhance our service.

Friday, December 28, 2012

2012 Feature Updates

It's almost the end of the year and here at ClubRunner, we'd like to thank each and every one of our users in helping make our success possible. With your support by our side, we definitely hit many milestones this year and released many new features.

In fact, we've had a busy year with the development of our upcoming Version 3.0, bi-weekly product releases where many of the features implemented were based on your feedback and our constant attempt to improve our product to better meet your needs.

Did you miss some of our service update announcements this year? Not a problem! Read more on all of our updates by visiting our service updates page. Updated regularly, here you will find information on all of the features we've implemented to ClubRunner this year - even the smallest changes.

We have even more in store for 2013 and are very excited to soon share our latest news and updates with you. Follow our updates here on our blog or on our service updates page. Do you have a suggestion or feature request you would like to add to our customer wishlist? Every year we go through our customer wishlist and try to implement as many feature requests as we can.
We'd love to hear your feedback on how we can improve ClubRunner. You can email us your suggestions at feedback@clubrunner.ca 

We look forward to customizing and further developing ClubRunner to meet your needs.

Until next year...!

Monday, December 24, 2012

ClubRunner Holiday Schedule

Season's Greetings from the ClubRunner family to yours! Here's wishing you the best for a joyous holiday season!

Please note that ClubRunner's hours of operation during the holiday season are as follows:

  • Monday, December 24, 2012 - 9:00am - 12:30pm EST
  • Tuesday, December 25, 2012 - Closed
  • Wednesday, December 26, 2012 - Closed
  • Thursday, December 27, 2012 - 9:00am - 5:00pm EST
  • Friday, December 28, 2012 - 9:00am - 5:00pm EST
  • Monday, December 31, 2012 - 9:00am - 12:30pm EST
  • Tuesday, January 1, 2013 - Closed

We will resume our regular office hours on Wednesday, January 2, 2013. For assistance, please continue to use our help resources to access FAQ's, on-demand tutorials and help guides:

Saturday, December 22, 2012

Season's Greetings from the ClubRunner Team!

Season's Greetings!

As the year comes to an end, our thoughts turn graciously to those who made our success possible this year. Thank you for all of your support!

From the ClubRunner family to yours, here's to a joyous and prosperous 2013!

Rotary International
This year, help Rotary International win charity miles to help children and adults in need by voting in the 10 million Charity Miles Giveaway. Vote by December 25, 2012.

Friday, December 14, 2012

Tip of the Week!

Did you know that you can maintain your own club's image library to use throughout your website?
Whenever you click on the 'Add Image' button to insert an image within a story, you will see two libraries on the left hand side, the top one is the ClubRunner library of commonly used logos such as the RI wheel and theme logo. Just below that is your 'Shared Image Libary'. By simply clicking on an image, you will be able to insert it into your story, news or site page without having to keep re-uploading it from your computer. Great uses for this include your club logo, banner, President's photo, etc.
To add images to your 'Share Images Library', simply go to the Website tab, then choose Image Library. Click the 'Add Image' button at the top right. Before browsing for your image, you can specify the size which the image will get compressed and resized to. This will be the default size when you insert the image, but you'll still be able to reduce it further after adding it to your story.
Note that all members using the Stories, News and Site Pages sections will be able view and insert pictures from the Shared Image Library, however only Site Administrators may add to or edit the library itself.

Friday, December 7, 2012

Tip of the Week!

Did you know that you can now cancel scheduled emails?

Now, if you've scheduled an email to be sent out, it is possible to cancel that email should you not wish to send it anymore. Upon cancelling, your email gets deleted from the system.

Did you know you now have the ability to email statements to all members?

Within the Dues & Billing section, you now have the ability to email statements to all members regardless of the balance owing on their account. Whereas previously, you were only able to email statements to those members that had a balance owing, you can now send it to members that have no balance, for their records.

We'd love to hear your feedback! Send us your feature suggestions at feedback@clubrunner.ca

Friday, November 30, 2012

Coming Soon! ClubRunner v.3.0 - Your Key to Connect to the Cloud!

Personalize your web presence to reflect your club's unique style with the easiest website designer yet!
The 3rd generation of ClubRunner will feature a revolutionary new designer, far more intutive and modern than what you are currently used to. Your key to connect to the cloud, the ClubRunner Version 3.0 will be hosted on the Microsoft Azure platform, which means that it will be faster, more reliable and even more secure than ever before.
What's New in ClubRunner v3?

ClubRunner Version 3.0 boasts lots of new features for your club, district or association. Starting with increased security to being able to support your website in various languages, ClubRunner Version 3.0 is the solution you have been asking us for.

New Website Designer

The new website designer is more secure and includes an array of new features to allow you to easily customize and create your website with new themes, pages, dynamic widgets and more editing capabilities. Customize the look of your widgets, embed flash files, use the built-in search feature to find what you are looking for or even upload your own customized style sheet, to fully customize the look of your site! Furthermore, with its auto-saving and archiving functionalities, you never have to worry about losing your data.

Customizable and Flexible Editors

The new editor within version 3.0 includes more fonts and functionalities, an auto-save function, the ability to save content as drafts and much more. Use the provided templates to prepare your content without having to worry about formatting.

Drag and Drop Feature

The new drag and drop feature allows you to select and move your widgets, stories and other content anywhere on your site. Revise the sequence of your stories or widgets easily and quickly, anywhere on your site. You even have the ability to drag and drop images from your computer directly to your image library.

More Features include:
  • Flash Support
  • Much More Robust Dynamic Bulletin featuring threads & an Automatic Archiving Feature
  • Custom Domain Names
  • Refined Image Library with the ability to drag files from your desktop into your library
  • Built-in Internal Search Function
  • CSS Control
  • New Templates in the Story Editor
  • and much more!
Become a Beta Tester!
We're just about a week or two away from releasing the beta version of ClubRunner version 3.0! If your club is interested in joining our team of beta testers, email us at rotary@myclubrunner.com or leave a comment below with your club name. We'll be in touch with more details soon!

Monday, November 26, 2012

Tip of the Week!

Did you know that when setting up an event using MyEventRunner, you don't have to select or create packages in order to create the registration form?

Based on the feedback we receieved from you, we've made some changes to the MyEventRunner registration setup!

Our latest software release now includes a new option in the setup page to allow the event chair to create events without any packages, whereas previously, at least one package was required before you could include add-ons to your registration.

For more information on MyEventRunner or for any questions, please do not hesitate to contact our support team!

Friday, November 16, 2012

Tip of the Week!

Did you know it is now possible to save your frequent member data downloads as saved searches? 

The next time you use this feature to export your file, you will notice a place at the bottom of the page to name this as a saved search. This will store all your settings and options and place it in the 'My Saved Searches' box at the top left.

The next time you wish to rerun this export, simply click on the name and all your selections will be made! These saved searches are stored by user and not by club so each member can have their own list.

Tuesday, November 13, 2012

ClubRunner Mobile App Now Available for Android!

Here at ClubRunner, we're beginning our week with some celebrations! We are proud to announce that the ClubRunner Mobile App is now available for Androids!

Your key to connect to your ClubRunner website on the go, the ClubRunner Mobile App is password protected and features 3 main modules along with numerous features bringing you even closer to connect, colloborate and communicate. Already available for iPhones, this app gives you the ability to browse through your member directory, view the latest feed of home page stories and even locate the nearest clubs that are within a specified range of your current location, right from your Android device. To learn more about ClubRunner's Mobile App, please click here.

To download the app from Google Play, simply type in 'ClubRunner' in the search bar. Best of all, it is all completely free!

We'd love to hear your thoughts! Please e-mail us your feedback and suggestions to feedback@clubrunner.ca.

Saturday, November 10, 2012

Feature Updates!

Did you know that you can copy the path to your photo albums to your clipboard, so you can link to it from other areas of your site?

You now have the ability to obtain a URL for your photo albums so you can easily link back to them. To do so, simply click on the clipboard icon next to your photo album listing. This will copy the address to your clipboard, ready to paste into a link, email or place anywhere on your ClubRunner site!

Did you know that the termination date for a member can now be changed within the member's profile itself?

The termination date for a member can now be changed within the member's profile itself, whereas prior to release, to change a termination date, you would have had to change their status and then edit the termination date. If the RI Integration feature is turned on, any changes made to the termination date will automatically send a notification to RI for syncing purposes.

Should you have any questions, please feel free to contact our support team!

Friday, November 2, 2012

RI Integration - Compare & Synchronize! UPDATED

We've been a little quiet on the blog recently but that's only because we've been working on some great new features and functionalities to make your club administration tasks easier.

Our latest software release boasts even more improvement to the RI Integration functionality. In fact, we're very excited to release our new "Compare & Synchronize" feature.

Currently in beta, this new feature will allow you to compare your member data information as it appears on ClubRunner with what is available in Rotary Internationals' Member Access, giving you the option to push your member information directly from ClubRunner to Rotary International or pull your information from Member Access to populate your ClubRunner profile.

Therefore, if you notice a member's profile was inconsistent between ClubRunner and RI, you can simply push or pull the specific field data between ClubRunner and RI. This will allow you to clean up any data that was inconsistent before integration was enabled.

You can access it from the top menu bar under the RI Integration tab. Please note that you need to have an access level of 50 or better to access this report. Here, you will see a list of all your members. Simply click on the member's name to view a more detailed comparison of that member's contact details. You will then be directed to a chart that will display that member's information as it appears on both ClubRunner and RI. For any discrepancies, you'll have the ability to copy over either the ClubRunner value or the RI value by checking off the box for the corresponding field and then clicking on the arrow to reflect the direction of the copy. If the arrow is pointing to the right, that indicates you are pushing the data from ClubRunner to RI. Alternatively, if the arrow is pointing to the left, that indicates you are pulling the data from RI to the member's ClubRunner profile. Once you have selected all the values to sync, simply click on the Synchronize button. The system will then update the information in less than 24 hours.
The Compare & Synchronize report also displays a list of active members in ClubRunner who do not appear on the RI membership list. To add them to RI, simply click on the "Add member to RI" link.

Conversely, it also shows a list of active members that are listed on the RI database but do not appear on your ClubRunner list. To add them to ClubRunner, simply click on the "Add Member to ClubRunner" link.

We're proud to be the first to provide you with this feature and to be leading the way with the integration with Rotary International.

For more information on using this feature, kindly refer to our knowledgebase article, by clicking here.

We'd love to hear your feedback regarding this new feature. Let us know your thoughts by emailing us at feedback@clubrunner.ca

ClubRunner Mobile App - iOS6

Kindly note, the ClubRunner App is currently not fully compatible with iOS 6.0 and we hope to release an update soon.

We are aware that there is a compatibility issue which causes the app to malfunction. We will announce that a fix is available when we release an update.

We apologize for any inconvenience this may cause. Should you have any questions, please feel free to contact our support team.

Tuesday, October 9, 2012

Login Functionality (Update) - Resolved!

We are happy to report that the DNS related issue affecting certain geographical areas now has been resolved. We are however continuing to monitor and test this to ensure stability.

Our development team worked closely with our service provider to resolve this issue which was occuring intermittently for customers in certain geographical areas only, due to some difficulty with a DNS server.

Should you encounter any difficulties logging in or notice that this issue is still affecting you, please contact our support department so that we can look into it and assist you.

We sincerely apologize for the inconvenience this has caused and appreciated your patience and support as we worked to get this resolved.

Login Functionality - Update

Please note, that there is a known issue that has been affecting the login functionality in certain areas. It is an intermittent DNS issue that is affecting certain geographical areas and is limited to the Administrative section of ClubRunner.

While we are working on resolving this issue, you are able to work around the DNS name and login to your site with the following steps:

1. Go to your ClubRunner website and click on Login.
2. Replace www.crsadmin.com in the address bar with and then press Enter
3. Type in your username and password and log in to the site.

Note that if you do send emails from the system, the links that are contained within the email may be broken or be blocked by certain email clients due to the usage of the IP address.

Our entire team is committed towards resolving this issue at the soonest possible time, and we will be posting updates to our Support Center at www.clubrunnersupport.com as well as Twitter @clubrunner.

We sincerely apologize for the inconvenience this has caused and appreciate your patience and continued support of ClubRunner.

Monday, October 8, 2012

Login Functionality

Currently, there is a known issue affecting the login functionality that is DNS related and is only affecting certain areas. It is intermittent and also ISP related. Our team is currently investigating this and we hope to get it resolved at the soonest possible time. 

We sincerely apologize for the inconvenience this has caused.

Friday, October 5, 2012

Happy Canadian Thanksgiving!

Please note that Monday, October 8th is Canadian Thanksgiving and our office will be closed. We will reopen on Tuesday, October 9th at 9:00am EST.

Here's wishing all our fellow Canadians a Happy Thanksgiving! Have a safe and great long weekend!

Friday, September 14, 2012

Tip of the Week!

Did you know that advanced HTML users now have the ability to override the automatic resize feature?

Our latest feature release now includes a new image class: No Resize.

When users upload images, ClubRunner automatically resizes the images based on where it is being uploaded. Now, users well versed with HTML have the ability to override the stylesheet to prevent the system from automatically resizing the image by adding a style tag within the image. (ex:<  img src=" link "style=" max-width:none;"  >

For more information regarding this new feature, please do not hesitate to contact our support team!

Monday, September 10, 2012

Feature Updates!

From adding more currenices within our Dues and Billing module to adding filters in reports, we've been working on releasing some great new features within ClubRunner to make it even easier for clubs and Districts to manage their daily activities. These are just some of the latest features we have released!

Filters Added to Missing Email Address Reports

On the District site, you now have the ability to select member type (i.e.: Active, Honorary, Ex-Member, Staff, etc.) prior to running the report to find members with missing email addresses in their profile making it easier for you to locate the information you need.

Member Terminations Confirmation
Now when you terminate a member, you will see a popup that will tell you the various groups that the member will be removed from such as Custom Distribution Lists, Committees, Executive listing for current year, etc.

Dues & Billing - New Currencies Added

In order to accommodate our International clients, we`ve added new currencies in the system such that invoices can be created with currencies pertinent to the country. Our latest feature release includes the addition of Cayman Island Dollars. A full listing of the curriencies available can be accessed from the `Configuration Settings`page found in the Dues and Billing module.

Sunday, September 2, 2012

ClubRunner's Satisfaction Survey - Results!

Thank you again for participating in our survey a short while ago. We truly learned a lot from your responses and received some great feedback which we will be incrementally working into the ClubRunner service.

What We Learned

In fact, thanks to your feedback, we gained valuable insight both into improvements to make within our product as well as our help and support resources.

What You Loved
  • Our Knowledgebase with help articles & on-demand tutorials that you can access on your own time
  • Regular feature updates which we release every two weeks addressing customer feedback
  • Our friendly and knowledgeable support staff
  • Ability to manage your club events, communications, website, dues and more as a team from one place
What We Can Improve On & How We're Addressing Your Needs
  • Ease of use when it comes to navigating the Admin page as well as overall speed 
This is something we are working to improve. In fact, ClubRunner is undergoing a complete redesign from the ground up with our upcoming Version 3.0. Your key to connect to the cloud, not only will Version 3.0 be more intuitive and flexible, it will also have a faster interface. Additionally, Version 3.0 will be hosted on a more scalable infrastructure and will have drastically improved response times. For more information on Version 3.0, please click here.
  • More intuitive design features
Version 3 Sneak PeekMany of you gave us great insight into the areas that are cumbersome and where you would like to see improvements. As such we have been working hard to ensure that our upcoming Version 3.0 will meet your needs with more design templates to choose from, more customization options including drag and drop widgets and lots of new features to make your communication and administration tasks even easier.
  • Access to more help articles and tips/tricks articles with screenshots from within your club site
Although there was a lot of positive feedback regarding our knowledgebase, we also learned that you would like to see more tips and tricks articles and more how-to videos addressing various items as well as more short-on demand tutorials. Within the next coming months, we will be revamping our knowledgebase and will be including more troubleshooting FAQ's and commonly asked questions as well as more videos and help articles. Additionally, we will also be adding more tips/tricks articles for more advanced users.

Addressing the concerns regarding making it easier to find our help resources, there are now many ways to directly access all of our support resources. To access our knowledgebase, you can:

  • Click on the Help tab from within your Admin page
  • You will notice specific help articles displayed on the right side of your Admin screen depending on the page you are on (i.e.: Dues & Billing, Site Pages)
  • Visit www.clubrunner.ca and then on the Need Support button the left side of the page
  • Visit community.clubrunner.ca and then click on the Knowledgebase button the left side of the page
  • Bookmark www.clubrunnersupport.com to quickly access our main support center and gain all the information you need
Additionally, you can also join the conversation and discuss your best practices with other ClubRunner customers by participating in our Community Forum. You can login to the community forum using the same login credentials you use to access your website.
  • Better follow up with bug reports/system issues
We did receive some great suggestions regarding reporting bugs or system issues. We understand you want to be kept in the loop and as such we are building an internal infrastructure to be able to follow up with customers and give status updates when bugs are reported. We will also be publicizing a page of 'known issues' along with their resolution dates so that you can keep track of the work being done. Additionally, when we have scheduled system updates, you can follow your announcements on our twitter page.

We also received numerous feature requests from you as part of your survey responses and are happy to announce that you will see many of the requests incorporated into the ClubRunner service offering in our upcoming release of ClubRunner Version 3.0.

We hope this gives you a better idea of our direction and thank you once again for all the feedback. We are committed to making ClubRunner easy to use and valuable to all Rotary clubs and we truly appreciate all of your support in helping us become more aware of areas of improvement. Should you have any questions or concerns, please do not hesitate to contact us!

Monday, August 20, 2012

Congratulations Rotary Club of Chaguanas!

Early on last month, we conducted a ClubRunner Satisfaction Survey so we could hear your thoughts about ClubRunner. We were honoured to have received such an overwhelming response from all the survey respondents and would like to sincerely thank everyone that participated for their feedback and suggestions!

While we could not respond to everyone individually, our support, development and management teams read every single comment and we took away some incredible suggestions, which we will slowly begin adding to the ClubRunner service. Apart from various feature requests, there were many things that we learned from all of your responses which we will be sharing with you in a later post, as we continue to analyze all the results!

As our way of thanking all of the respondents for participating in our survey, we entered all the clubs in a draw for a chance to win a free one year ClubRunner subscription. Congratulations to the Rotary Club of Chaguanas - Trinidad!

Please continue to send us your feature requests and suggestions or should you have any questions, please do not hestitate to contact us!

Monday, July 30, 2012

Feature Update! New Reports Added to Club Site!

Our latest release features some new reports for clubs as well as an easier way to access all of your familiar club reports. You will notice a new tab on the top menu bar of your Club Admin page, entitled 'Reports (New)' from where you will be able to access the Club Dashboard, Years of Service report, Birthdays and Anniversaries report, Age Distribution report, eDirectory Reports as well as the eDirectory Builder not to mention the all new Download Member Data report.

Build your own reports with the eDirectory Builder 2.0! This module allows you to create reports and design everything from the layout, sections, data sources and fields. Genereate yearly or standing reports from the eDirectory Reports tab to always be up-to-date about your club information.

View an overview of your member data including gender, age and years of service statistics right from the Club Dashboard. You even have the ability to print the graphs to share with your club executives.

The Years of Service report allows you to select the member type (i.e.: Active, Honorary, Other Users, etc) and then filter by years of service (i.e.: Under 1, 20-30, 50+, etc.). The report will dispaly the names of the members, the date joined and you will also have the option to export the report to excel.

The Age Distribution report displays the number of members you have within each age group, the total percentage and even breaks down that information to reflect both active and honorary members. Similary, the Gender Distribution report also displays the total number of members as well as a percentage breakdown, which you can then export to Excel.

The Birthday and Anniversary report allows you to select a month or the entire year and then filter by 'member birthday, spouse birthday, anniversaries, or join date'. You then have the option to sort the report either by name or by date. Once generated, you can then export the report as a PDF, Rich Text Format, Excel or Tiff file.

The new Download Member Data report allows you select the various fields you would like to extract such as birthday, email, nickname, access level, etc. and then further filter by member type, date joined, last login, etc.

These of course are only some of the changes we're making to make your experience with ClubRunner even better with many new features to come! Thank you for all your feedback regarding the reports functionality. Please continue to send in your feedback to us or should you have any questions, please do not hesitate to contact our support team.

Saturday, July 21, 2012

Tip of the Week!

Did you know you that the download member data export on the club site now allows you to export more fields into an excel report? 

Accessible through the top menu bar under the Membership tab, you will now notice an upgraded version of the download member data feature available to you. Whereas originally you were only able to export information related to membership type and termination reasons, with this new report, you can export many more fields into an excel report.

Simply select the fields you wish to extract such as membership type, nickname, first and last name, first and last name of spouse, address, birthday, website URL, membership number, etc. You can then further customize the filters you would like to apply to your report by selecting the fields you require such as 'Active & Honorary' members and Date Joined, Terminated, Last Login, Date Modified, etc. Once all the information has been selected, click on generate and then export the data!

As we gear towards implementing even more features within ClubRunner, we would love to hear your thoughts! Please continue to send us your feedback regarding this new feature as well as your suggestions on what you would like to see in ClubRunner. As always, please do not hesitate to contact our support team for any questions you may have.

Saturday, July 14, 2012

Tip of the Week!

Did you know you can now view an overview of your membership statistics from the Club Dashboard feature on the club site?

Club Dashboard
Recently added to your club site, you will now notice a new link on your Admin page in the Membership Manager section - the Club Dashboard!

View an age distribution report, gender distribution report as well as your growing membership stats over the years in graphical form and print them as needed. Keep track of your member listing including the number of active members added per month, number of members terminated, number of unique logins as well, view a listing of your member data which includes information such as date joined, last login, etc.

Available to Club Executives, this feature can be accessed by anyone with a club access level of 50 or better. For more information regarding this new addition or for any feedback, please to not hesitate to contact our support team!

Did you know you can now email ex-members from the e-mail message center?

Have an e-mail you would like to send to ex-members? Now you can! You will notice you can now e-mail all inactive members or select specific individuals to send emails to. A great way to keep in touch with past members, this new addition is just one of many we are making based on your feedback!

Friday, June 29, 2012

Introducing Version 2.2 for Districts!

Last year upon releasing Version 2.1 for Districts, we introduced many new features for Districts including Event Planner 2.0, the District eDirectory, District Dashboard, Email Merge fields, the District Bulletin 2.0 and more!

Over the last year, our development team has been working hard to implement your feature requests into the District site. We’re proud to release Version 2.2 for Districts! This major release update includes the addition of many new modules and features along with a fresh new look, easier functionality and some great improvements to existing features.

Starting with the Launchpad!

We redesigned ClubRunner for Districts to give your District Admin page a fresh new look and have made it easier for everyone. The District Launchpad is your new landing page upon logging into your District site.

Not only will you be able to access all the features already available to you but you will notice some really cool features which are found not only on the Launchpad but across the board! On the Launchpad, you will see 5 new widgets summarizing all the important information you require to effectively support your clubs and members.
  • Need to make a quick announcement or remind your members of an upcoming event? The all new Launchpad Message widget will allow you to type in your messages for all to see. Easily update your announcements and keep them up for as long as you like.
  • Wondering how many clubs in your District have not yet activated the RI Integration feature or need a summary of the RI Integration updates that have occurred this past month? Access that information directly from the RI Integration widgets.
  • Easily keep track of your Website Activity. View the number of stories and news items added to the site. Additionally, view the number of events created by the district as well as by all the clubs within the district. Click on the numbers to access more information!
You will also notice the Launchpad is divided into 9 sections from where you can access various features and functionalities. Please click here to read more about the Launchpad!

As you begin to look through your District site, you will notice many new features not to mention improvements on some existing features.

New Access Level and More Fields in the Download Member Data Export!

This release features a new access level on the District level which gives you the ability to grant specific members with access rights to be able to download member data. Previously only available to Site Admins, you can now give access to specific members from the Member Access Rights page on the District site. 

Best of all, the download member export now allows you to export more fields into an excel report, such as Website URL, Membership Number, Birthday, Classification and much more. Furthermore, you can even customize the filters you would like to apply to your report by selecting the fields you require such as 'Active & Honorary'  members and Date Joined, Terminated, Last Login, Date Modified, etc.

Google Maps for Clubs

This brand new feature will allow you to view a map of all the clubs in the District on Google Maps with filters allowing you to display the clubs based on the time of the day they meet as well as the day of the week they meet. This new feature can be added from the District Information widget onto your homepage. Once added, simply republish your website.

Redesigned Photo Organization Chart & Member Designations

The all new redesigned photo organization chart now also displays your member designations with special icons along with the name of your club and your title in the form of a business card. Identifying member designations just got easier!

District Dashboard Updates

Within the District dashboard, you now also have the ability to filter by area such that you can generate membership statistics by area as well as by club for a more refined search. A vast improvement to the AG module, with this new update, Assistant/Area Governors can now access a dashboard view of all the clubs in their area. Additionally, AG's also can now generate more reports to monitor their clubs membership.

Customizable Email Templates & Attendance Reminder Email 

ClubRunner District Version 2.2 gives you the ability to create numerous custom email templates. Moreover, you now also can customize your attendance reminder emails and edit the content as you wish!

Missing Email Address Reports

In addition to the existing reports tracking your email statuses, a new reporting module within the Emails tab allows you to view all the members with missing email addresses. You have the option to view their phone numbers in order to call and follow up and request a member data update.

These are of course only some of the changes implemented. We are working diligently to provide you with valuable features to assist you in supporting your clubs. We would love to hear your feedback regarding the new look and all the various features that have been added to the system. Please write to us at feedback@clubrunner.ca with your thoughts and suggestions.

Should you have any questions regarding this update, please do not hesitate to contact our support team!

Saturday, June 23, 2012

Feature Tips of the Week!

Did you know you there are two new story widgets available in the Dynamic Bulletin Editor?

You now have the choice between inserting either your 'story brief' or 'all details' (brief and content) into your dynamic bulletin. These two new options can be found in the widget selector menu in the Bulletin designer.  Selecting the story brief widget will display an image and just the brief with a link directing readers to the complete article. Selecting the 'all details' widget will insert an image along with the entire article into the dynamic bulletin.

Did you know you can now grant permission to specific members within the District site to be able to download member data?

Previously only available to Site Administrators, we've released a new access level on the District level which gives you the ability to grant specific members with access rights to be able to download member data. In order to do so, click on the "Membership" tab from the top menu bar and then on "Member Access Rights". From here, you can assign this new access level to specific members. Please note, this feature is only available on the District site.

Friday, June 15, 2012

Feature Updates - Website Designer, Committees Module & Dues & Billing!

Deleting Widgets Confirmation!
Confirm before Deleting Widget
We always appreciate your feedback on the system and always strive to incorporate your suggestions into the ClubRunner platform.

As part of our latest feature update release, we've added a layer of protection in order to ensure widgets are not deleted from the Website Designer screen by mistake. As many of you requested, you will now be asked to confirm whether you wish to delete a widget from the designer screen upon clicking on the delete button. Upon clicking 'yes', your widget will be deleted. If you had clicked the delete button in error, the confirmation message will give you the ability to cancel the request.

Did you know you can now select and e-mail members of subcommittees from the e-mail tab in the Committees module?

Subcommittee Listing
You now have the ability to select members of subcommittees as recipients of your emails. From the Committees module, upon clicking on the e-mail tab, the system will allow you to expand your subcommittee member listing in order to see the members and select and email them.

New Currencies Added in the Dues & Billing Module!
In order to accommodate our International clients, we've added new currencies in the system such that invoices can be created with currencies pertinent to the country. This release includes the addition of Kuwaiti Dinar and Uganda Shillings. A full listing of the currencies available can be accessed from the 'Configuration Settings' page found in the Dues and Billing module.

Please continue to send in your feedback and suggestions to us! Should you have any questions or concerns, please do not hesitate to contact our support team.

Friday, June 8, 2012

Feature Update - Club Documents

Just a few months ago, we announced that it was now possible to collapse sub-folders as well as transfer documents between folders in the Club Documents section.

Since then, we received some wonderful feedback whereby you requested that the default setting for the folders be set so that all folders remain closed. As part of our latest release, you will notice that when you access the Club Documents section, your folders will all be in the 'closed' state. You can expand any of the folders you like and the system will then remember how you last left the page, so that the next time you access the documents storage page, it will display your documents as you had last left the page.

We thank you for the wonderful feedback! Should you have any questions please do not hesitate to contact our support team!

Friday, June 1, 2012

Event Planner 2.0

Did you know you can now access the Event Planner 2.0 feature from the Admin Menu Page?

We've added a link to the new Events Planner 2.0 feature so you can access it directly from the Admin page. You will notice a new link next to the Edit Events link you're used to seeing. The Event Planner 2.0 module is an upgraded version of the current Event Planning feature. Event Planner 2.0 enables you to allow public registrations. With Events Planner 2.0, you can easily set up an event, specify payment methods and send and invitation using our built in templates or by composing your own! You can also send emails from the Event Planner 2.0 module to those who have registered and those who still have not. You even have the ability to specify which members from your club or district you would like to e-mail, including those marked as 'other users' and those in your custom distribution lists. For instructions on setting up an event using Events Planner 2.0, please click here. For any questions, feel free to visit our support center or email our support team!

Friday, May 25, 2012

2012 Rotary International Convention in Bangkok - A ClubRunner Overview!

A fascinating event with a mix of both the Eastern and Western culture, the 2012 Rotary International convention was an exciting and fun-filled event for the more than 35,000 Rotarians in attendance.

During this action packed event, the ClubRunner booth was bustling with activity! From an overview of the latest ClubRunner features and enhancements to the highly anticipated sneak peak of ClubRunner Version 3.0, we had a variety of events taking place at the booth every day!

Halle, Sarah & Jeff from the ClubRunner team had an amazing time meeting all of our wonderful customers and listening to all of their great suggestions. In fact, we received some excellent feedback and will work on implementing those suggestions to the ClubRunner service in the near future.
On May 8th, as we began the sneak peak demo of the forthcoming ClubRunner Version 3.0 platform, we had an overwhelming response from both our current and prospective customers. As our unveiling party continued, the crowd at our booth continued to grow and we were ecstatic to see the interest levels of fellow Rotarians peak as they excitedly signed up to become beta testers. We also held demonstrations to highlight the ClubRunner Mobile App and were delighted to see the download statistics double during the convention.

During the five days, we had many people enter to win our mystery prize and it was awarded to Whay Yih from the Rotary Club of Bugis Junction. We also held a raffle to give away 10 free year's subscriptions to ClubRunner and the lucky winners will be announced within the coming weeks.

Thank you to everyone who visited the ClubRunner booth and made this event memorable! We'll be uploading photos and videos from the convention soon. In the meantime, if you have any pictures you want to share with us, join the conversation and get connected with us on our Facebook Fan Page!

Friday, May 11, 2012

Speakers Widget - Update

Did you know that the speakers widget can now display a list of your speakers for the next 6 months?

We've updated the speakers widget such that it can display a list of 6 months worth of upcoming speakers. Now, when you enter your schedule of speakers, the speakers widget will showcase who the speakers are for the next 6 months.

Do you have feature requests you would like added to our customer wishlist? We'd love to hear from you! Please e-mail your suggestions.

Friday, May 4, 2012

Download Executives Data from District Site

Did you know you can now download a list of all club executives within the District?

District executives can now download a listing of all club executives and officers within the District, by year. 

To do so, simply navigate to the Organization tab from the top menu bar and click on 'Define Club Position Types'. Click on the member count for the listing you want to download and then click on the 'Export to CSV' button on the top right.Upon doing so, the data will be available to you in excel format.  Thus if you were looking to download a list of all the Club Presidents, you would click on the member count next to the Presidents column, which would take you to the next screen where a download option would be available. This feature is only available on the District sites. Clubs are still free to create their own positions and can still map those positions to the club positions listing on the District site. 

For any questions or feedback, please contact our support team!

Saturday, April 28, 2012

Join ClubRunner in Bangkok at the 2012 Rotary International Convention!

ClubRunner will be at the 2012 RI Convention in Bangkok, Thailand this May, between May 5-9 and we look forward to meeting you there! We have some very exciting plans for this 5 day event and we'd like to invite all those attending, to visit us at our booth, #1104, to join in on the fun!

There is a lot of activity planned during this action packed event! Take part in some exciting prize draws, interact with our ClubRunner Champions, participate in our live demos and meet the team! We'll be unveiling some exciting features and will also be conducting live training sessions where we'll cover various aspects of ClubRunner in depth.

On Tuesday, May 8 at 4:30pm, come celebrate the official unveiling of our newest, most revolutionary, soon to be released platform - ClubRunner Version 3.0 - your key to connect to the cloud! ClubRunner Version 3.0 is a far more dynamic, personalized and intuitive platform which has been designed with your requests and desires in mind! It includes some exciting features, such as:
  • drag and drop widgets
  • flash support
  • dynamic image library
  • built-in search bar
  • ...and much more!
Stay tuned for more information about ClubRunner Version 3.0 and our official release date announcement!

We look forward to seeing you in Thailand!

Friday, March 30, 2012

New Scheduler in the Email Message Center!

Did you know you can now schedule your e-mails to be sent at a future date?

We've now added a scheduler in the e-mail message center which will let you schedule when you want to send your e-mails. Although, currently in beta version, once you've composed your message, simply select the date you want the system to send your e-mail on by clicking on the calendar icon and then type in the time (in Eastern time).

If you leave the scheduler option blank, your e-mail will be sent right away, as they always have! This new option works for sending only and will not take effect if you save your e-mail as a draft or for test e-mails.

More information, please do not hesitate to contact our support team!

Friday, March 16, 2012

Feature Update - Club Documents

Did you know that you can now collapse sub-folders as well as transfer documents between folders?

As part of our latest release, you now have the ability to collapse your subfolders. To do so, simply click on the folder icon next to the sub folder name. Clicking on it again, will expand the folder and display the list of all documents stored within that folder.
Another exciting update to the club documents feature is the ability to transfer your documents between folders. To do so, simply click on the edit icon in the actions menu. Upon doing so, a pop up screen will appear on your screen allowing you to transfer the document to another folder as well as edit the name and description.
Should you have any questions or feedback, please do not hesitate to contact our support team!

Friday, March 9, 2012

New Copy Event Feature - MyEventRunner

A popular request for MyEventRunner, a new option now allows event chairs to duplicate an event rather than designing the event registration from scratch again.

All the information regarding the event is copied except the event date and registrants. You then have the ability to edit the event details from the edit screen and make the changes as you see fit. To duplicate the event, simply click on 'duplicate' in the Event List page. You will then be prompted to title your event. Upon copying your existing event, you will see your new event listed in the Event list, from where you can continue to build your new event registration form.

Our mission is to simplify your club and district administration tasks and we thank you for all the feedback that you send to us to help us improve the ClubRunner platform. Please continue sending in your suggestions and feedback to feedback@clubrunner.ca.

Friday, March 2, 2012

ClubRunner Becomes Official Rotary International Licensee!

ClubRunner, the leading provider of online Rotary club administration and communications software, is pleased to announce that it is now an Official Rotary International Licensee.

Better Rotary Branding

ClubRunner and Rotary International have been working closely to improve productivity RI logoand communications for Rotary clubs and Districts globally over the past 2 years and this association further cements the partnership between the two entities. Benefits of being an official licensee include more flexibility in incorporating Rotary branding into the software, to further promote the organization and its clubs' public relations.

Better Collaboration

Moreover, this relationship also means that Rotary International and ClubRunner will work closer together on projects to not only improve the quality of service provided but to enhance the sharing of information between clubs. We're excited to announce that ClubRunner is one of the first Rotary based software providers in the world to have been classified as a licensed vendor of Rotary International.

Better Exposure

Becoming an official licensee also entitles ClubRunner to attend more Rotary based events such as the International District Assembly, resulting in more opportunities for us to meet our customers and provide direct support, customer service and training. ClubRunner currently attends 20 regional training seminars across North America as well as the annual Rotary International Convention.

To view ClubRunner's official press release, please click here.

We are proud to able to build on this relationship such that we can continue to give ClubRunner customers yet another boost to improve club productivity levels and achieve their goals.