Welcome to ClubRunner's BlogSpot

Welcome to ClubRunner's BlogSpot - the place to stay on the pulse of hot off the press news updates about product developments, service announcements, local events and so much more!

Also, you can initiate discussions and share information among fellow ClubRunner users.

Your feedback is always welcome and necessary to help us make ClubRunner better. We want to know what you like, what you don't and what's on your wish list. Please let us know how we can enhance our service.

Friday, December 23, 2011

RI Integration - Club Officer Information Goes Live!

On November 1, 2010, ClubRunner became the first vendor to introduce the RI Integration feature to Rotary Clubs. Over the past year, we've worked close with the staff at Rotary International to improve this module so that it features more synchronizations.

Club Officer Information

We're extremely proud to announce that ClubRunner customers that have activated this feature can now sync their Club Officer information to RI's databases in realtime. Currently, only available through ClubRunner, clubs can now define their club officers for 2012-2013 and the information will be reflected on RI's database in minutes! For instructions on updating your club executive and officer information please click here.

Club Meeting Information

Now available, clubs can sync their club meeting information to RI's database in real time as well. Updates made to the club's meeting place as well as the meeting date and time will be reflected on RI's databases in minutes. For more information, please click here.

We're proud to be leading the way in providing our customers with this revolutionary feature! Learn how this database integration feature will automate member and club officer updates between your ClubRunner database and RI's Member Access Portal, while maintaining full control and privacy to Rotary Clubs and Districts by attending our live webinar on January 27 at 4pm EST.

Thursday, December 22, 2011

ClubRunner's Holiday Schedule

Happy HolidaysPlease note that ClubRunner's hours of operation will be reduced during the holiday season as noted below:

December 23, 2011 - 9:00am - 12:30pm EST
December 26, 2011 - Closed
December 27, 2011 - Closed
December 28, 2011 - 9:00am - 5:00pm EST
December 29, 2011 - 9:00am - 5:00pm EST
December 30, 2011 - 9:00am - 5:00pm EST
January 2, 2011 - Closed

We will resume our regular office hours on Tuesday, January 3. For assistance, please continue to use our help resources to access FAQ's and instructional guides:
How to Guides
On-Demand Videos
Submit a Ticket

Friday, December 16, 2011

Now Available - A New Cancellation Feature in MyEventRunner!

In our efforts to improve the MyEventRunner feature, we've introduced a new cancellation feature. Now event chairs can cancel a registration on MyEventRunner, while still maintaining a balance owing. A new button is now available in the "View Registration" screen to allow you to cancel a registration

Clicking on the button will prompt you for an optional cancellation fee, specified either as a percentage of the registration amount, or a flat fee. This will update the balance and keep that registration under a 'Cancelled' status. This means that the particular registrant will now longer appear in the various reports and nametags, but you will still be able to view the registrations within the online report, highlighted in red.

For more information on MyEventRunner or for any assistance, please contact our Client Services team.

Friday, December 9, 2011

Dues & Billing Update!

Did you know that the Dues and Billing module now features a new batch report for printing multiple invoices?

Now available, you can select specific members and download a single PDF document containing all their printable invoices, which makes it easier to print all invoices in one go. Still available is the ability to print individual invoices as well as to email selected or all invoices.

For further information or assistance, please contact out Client Services team. To view an on-demand tutorial covering the Dues & Billing module, please click here.

Friday, December 2, 2011

Tip of the Week!

Did you know that you can keep track of your dues with ex-members?

Ex-Members now also appear when creating invoices as well as in the Account Statements section of the Dues & Billing module. You can send invoices to ex-members and keep track of their transactions as well as perform credit and debit adjustments easily.

For any questions, please contact our Client Services team.