In our efforts to improve the MyEventRunner feature, we've introduced a new cancellation feature. Now event chairs can cancel a registration on MyEventRunner, while still maintaining a balance owing. A new button is now available in the "View Registration" screen to allow you to cancel a registration
Clicking on the button will prompt you for an optional cancellation fee, specified either as a percentage of the registration amount, or a flat fee. This will update the balance and keep that registration under a 'Cancelled' status. This means that the particular registrant will now longer appear in the various reports and nametags, but you will still be able to view the registrations within the online report, highlighted in red.
For more information on MyEventRunner or for any assistance, please contact our Client Services team.
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