Welcome to ClubRunner's BlogSpot

Welcome to ClubRunner's BlogSpot - the place to stay on the pulse of hot off the press news updates about product developments, service announcements, local events and so much more!

Also, you can initiate discussions and share information among fellow ClubRunner users.

Your feedback is always welcome and necessary to help us make ClubRunner better. We want to know what you like, what you don't and what's on your wish list. Please let us know how we can enhance our service.

Friday, July 25, 2014

Tips for the Week - MyEventRunner Edition!

Did you know you can create vouchers using the new templates found in MyEventRunner?

We've added a new template for name tags to the "Prepare Name Tags" section in MyEventRunnner! This new template allows event chairs to create vouchers for meals, tickets, etc. for registered attendees. Vouchers can be created  and color coded based on payment status, packages and add-ons created under the same event and then can be exported into Word to print and distribute.

Did you know that you can issue online refunds for events created within MyEventRunner?

As part of our recent software update, you now have the ability to issue an online refund for the original payment transaction that occurred for an event created with MyEventRunner. Depending on the payment processor, online refunds are applied right away. You will see a 'Refund' link appear next to the transaction on the Payment History screen. You simply follow the instructions as they appear on the screen, and you're done!

Did you know you can personalize your invitation emails using mail merge tags?

Similar to the mail merge fields found in the Email Message Center, event chairs emailing registrants through MyEventRunner can use mail merge tags to populate information in their emails such as name, recipient spouse name, club name, sender name, account name, etc.

These are just some of the enhancements we've made to the MyEventRunner module, but there are still lots more on the way. To learn more about his feature, visit www.MyEventRunner.com.

Friday, July 18, 2014

Email Communications 3.0!

A few months ago, we introduced our new and improved Email Message Center module on Version 3.0. At that time, we announced that we will be retiring the Email Message Center 2.0 on July 24, 2014. Post this date, when you navigate to the Email Message Center 2.0 and click on "Compose New Message" you will be taken to Version 3.0. You will still have access to your emails and drafts in Version 2.0 and can migrate them to the new platform.

Not only is the Email Message Center 3.0 faster but it also allows you to have more control over your emails. Upon logging in, you will notice a new link on the Admin Page titled "Email Message Center (New)" under the My ClubRunner section. You can transfer over your emails from the old Version 2.0 system to this by clicking on the "Migrate Emails" button. This will automatically transfer all the emails and drafts that were created in the past 3 months.

Create and send customized message templates easily, attach larger files (limit increased to 6MB), continue to manage your distribution lists, add images to your emails from directly from your desktop or image library and even style your text using the options available. With the new AutoSave feature, your emails will be saved every 90 seconds, so you'll never have to worry about losing your drafts.

For any questions on this new module, please do not hesitate to contact our support team.

Saturday, July 12, 2014

It's a brand new Rotary year!

New Rotary ThemeIt's a new Rotary year and we wanted to take this opportunity to congratulate everyone in their brand new roles. Whether you've been elected to become the club President, Secretary, Treasurer, Webmaster, PR Chair, Membership Chair, or are just a regular member, we want to do everything in our control to enable your success this year as well as ensure your satisfaction with us, so that you can focus on helping 'light up Rotary'.

Over the past little while, we've made a lot of exciting updates to make the jobs of your members easier, no matter what their role in the club may be. From releasing our newest Rotary branded website and bulletin template, which was released in conjunction with Rotary's digital guidelines to our integration with Quickbooks; from releasing Email Communications Version 3.0 to more customization options for the Club Bulletin, there is a whole lot for everyone. You can stay on top of the latest updates and new feature releases by following our service updates, which occur bi-weekly on Thursday mornings. Subscribe to the service updates RSS feed and get the latest news delivered directly to your inbox.

Support at your fingertips

If at any time, you need more information on how to use a certain feature or have general questions about ClubRunner, we invite you to visit our Support Center at www.ClubRunnerSupport.com. Here you will find links to our:
As always, please continue to send us your feedback, feature requests and suggestion by emailing us at feedback@clubrunner.ca. We look forward to serving your club this brand new Rotary year!