ClubRunner's Help Center

Did you know that you have access to a wealth of online resources to refer to for times when you need help with ClubRunner features?


From on-demand tutorials to recorded webinars; from download guides to short how-to articles, we have something for everyone!

Videos

While we host webinars every month, if for any reason you are unable to make it, you can watch its recorded version by clicking here. Need to watch a quick video on one specific feature? Check out our on-demand tutorials that cover everything from how to log in to how to create a bill.

Help Resources

If you would rather refer to instructions, everything from FAQ's to help articles covering all the features, the answers to all of your questions can be found on our knowledgebase. Visit www.ClubRunnerSupport.com to see more.

Service Updates

Did you know that we have service updates on a bi-weekly basis (every Thursday) through which we add product updates and enhancements to the ClubRunner system. You can read details on our knowledgebase by clicking here.

You can also submit questions and share feedback with our support team directly. Don't see a video or help article on a specific topic? Let us know!

Member Commitments on the Bulletin

You have a large event coming up and you want to remind members of their volunteer commitments as many ways as you can. Did you know that you can display member commitments on your newsletter on a per bulletin basis?

What does that mean? 

When you create or copy a bulletin, you will see an option to activate the 'Show Commitments' feature on the Properties page. If checked, each bulletin displays the member commitments whether that be:

• tasks assigned in the duty roster
• upcoming events they have registered for
• volunteer shifts they've signed up for
• tasks assigned within the new member program
• and more

If not selected, then the entire section is removed. 

How does this help me?

This is a great way to remind members of their upcoming commitments without having to keep track of their activities manually. The system does it all for you! 

Members only see their own commitments in the section along with details regarding what type of activity it is (example: volunteer shift, new member program, etc.)

Highlight Upcoming Day Speakers!

You have speakers join you for virtually every meeting and so you asked for a better way to showcase them on your site. From being able to display their picture to having some way to showcase them on the homepage, we've made it possible!

We've added new settings within the Speakers widget property that let you better promote your upcoming speakers. Now, when you go into the Speakers widget property, you will see three new
settings:

• Highlight Upcoming Day Speakers
• Show Photo of Highlighted Speaker
• Show Description of Highlighted Speaker

To reach the properties page, hover over the speakers widget and click on the cog icon.

By selecting the "highlight" option, the system will automatically apply a background color as per the website theme you are using, to have the upcoming speaker entry stand out.

By selecting the "show photo" option, we will automatically resize and display the picture of the speaker within the Speakers widget itself. Similarly, with the "show description" option, we will show the description that was added to speaker entry on the speakers widget.  This eliminates the need for the visitor to navigate to the Speaker Details page for more information.

These settings will apply to the current day's speaker, and will automatically also apply for all future speakers. Within the coming weeks, you will see more customization options related to showcasing your speakers including being able to define the color of the highlight property.

We're dedicated to improving the ClubRunner system would love to hear your feedback. Please continue to submit your suggestions.

ClubRunner recognized as one of Canada's Most Innovative and Fastest-Growing Companies

We are very proud to announce that today, Canadian Business and PROFIT recognized ClubRunner as one of Canada's top 500 Most Innovative and Fastest-Growing companies. This milestone has been years in the making and we could not have done it without you. Thank you for all of your support.

Published in the October issue of Canadian Business and at PROFITguide.com, the PROFIT 500 ranks Canadian businesses by their advancement within the last five years in the industry that they serve by profiling the country's most successful growth companies.

This recognition is a testament to ClubRunner's vision which has always been to enable members of clubs to automate their membership management, streamline communication and boost public relations with an intuitive platform based on enterprise level technology. Built entirely on the cloud, our focus on ease of use and social engagement has allowed thousands of customers to continuously deliver better programs and services to strengthen communities around the world, while optimizing their communications to achieve their goals.

This achievement today acknowledges our level of commitment to our customers and confirms the value that integrated and relevant software plays in the modern organization.

To everyone that has supported us from when we began our journey in 2003, thank you. We aim to continue delivering innovative solutions that lead to your own success and growth.

Introducing the new Club Info Page!

Introducing a new club information page from where you can manage all the details relevant to your club.

While you have always had the ability to edit your club information such as meeting location, schedule, club motto and greeting, you can now define many more relevant fields that sync directly to Rotary International's database!

What's New?

The Club Information page will allow you to specify many additional fields including your club mailing address in addition to your meeting address, as well as your club phone and fax number, email address and website. You can also easily view which fields are integrated with RI as these will display a "syncs with RI" icon beside them.

Additionally, for your club meetings, ClubRunner will now automatically generate a venue map based on the address entered as well as define the latitude and longitude values - no more searching for location co-ordinates! Furthermore, you can even upload your own venue map should you choose to use an image instead, which will then be linked to the "Club Information" widget.

Currently only available on the Club Version, to view the new page, simply log in and click on the Admin tab on the menu bar followed by the "Club Info & Settings (Beta)" link. Please note, you must have an access level of 50 or better to access this page.

Introducing Calendar Items

You asked for a way to input items in your calendar directly.

You asked for a way to setup recurring events such as club meeting days in your calendar, so you wouldn't have to input each on a weekly basis.

And that's exactly what we did! We're happy to introduce the all-new Calendar Items feature. This module allows you to place one off or recurring items on the calendar without the need to create an event.

How do I access Calendar Items?

To access and begin adding items to your calendar, click on the Events tab on the top of the Admin Page and then on the Calendar Items (Recurring) Link.

 

How do I add items to my calendar?

Adding both one at a time as well as recurring events to your calendar is simple. Once on the Manage Calendar Items page:

1) Click on the "Add Calendar Item" button
2) Add your title and description
3) Next, simply fill in the remaining fields such as start date, end date, address, etc.

For recurring events, simply select "Recurring" as your option under the "Recurrence" section, and then select how often you want the event to appear on your calendar. That's it! It's that simple.

For detailed instructions, please refer to the following help article. This was just one of the many features you've suggested
that we're working to add. There are still a lot more on the way! Please continue to send us your suggestions at feedback@clubrunner.ca.