MyEventRunner - Registration Save Method Changed

An important change has been made to MyEventRunner in regards to the time when the registration is saved. In the past, it was saved the moment the user lands on the Payment Options screen. Oftentimes, users abandoned the screen at that stage if they weren't ready to make a purchase, but the registration appeared in the list, and a confirmation email was sent. This left the event chair with the task of contacting the registrant to find out what their intentions were.If the user decided to register at a later time, this would result in duplicate registrations.

The change that was implemented was to save the registration only when the payment is completed, whether it's via credit card or by pressing the button to indicate payment by check. We added notes to that screen to ensure the user is aware that the registration is not saved until either of those two actions are taken. Note however that should the credit card transaction fail, the registration is still saved. A note will appear for the event chair to indicate this in the reports. This is to make it easier for the registrant to retry at a later date by accessing the link in his or her confirmation email.

For further information on this change, please contact our support department.

Site Pages Added to Menu Bar!

We've made it easier to link to your site pages from the top navigation menu in Website Designer - a new type of link has been added in the Menu Item screen called 'Site Pages'. Once clicked, you'll see your site page structure (including nested site pages) from which you can navigate through and select the desired page.

For any questions, please contact our support department.

eDirectory Builder 2.0 Released for Clubs!

Now available to clubs, the eDirectory builder 2.0 will allow you to design and build your own custom reports! This module allows you to create reports and design everything from the layout, sections, data sources, and fields in order to create unlimited reports that your members can access in the members only area.

To access this new and powerful feature, click on the new Reports tab in your Admin page. For more help and guidance, please visit the ClubRunner Support Center.

RI Integration - Member Terminations Goes Live!

We're excited to announce that the RI Integration feature now includes member terminations! This means that now, all member updates as well as terminations will take effect in minutes and will update RI's database in real time.

This project continues to be enhanced and we are continuing to add more synchronization in the near future as part of our dedication to making it simpler for clubs to maintain their data in a seamless and accurate way.

Introducing Google Analytics for Clubs and Districts!

We’re happy to announce that clubs and Districts will now be able to track their website traffic and monitor various site statistics with Google Analytics for clubs (beta)! At this time, we are looking for clubs that would be willing to volunteer and assist us in our beta testing and provide us with feedback on its performance.

With Google Analytics incorporated into your ClubRunner website, you will be able to uncover trends and patterns of website traffic and will be able to track your sponsor ads and more. If your club is willing to participate in our beta testing, we ask that you kindly e-mail admin@clubrunner.ca with your Google Analytics Key, so that we can turn this feature on for your club. If you do not currently have a Google Analytics Key, you will need to first create an account by visiting http://www.google.com/analytics, after which you will be given an analytics key unique to your account.

Thank you for your ongoing support! We value your time and commitment to ClubRunner and look forward to your participation!

Happy Canadian Thanksgiving!

Please note that Monday, October 10 is Canadian Thanksgiving and our office will be closed.

Here's wishing all our fellow Canadians a Happy Thanksgiving! Have a safe and great long weekend!

ClubRunner's eSupport Center has a New Look!

We're happy to announce that we've recently updated our e-Support Center. Our knowledgebase has a fresh new look and is much easier to navigate through. You will find all the information you need neatly categorized under various headings and subheadings. Access our training videos, frequently asked questions, resource guides, much more effortlessly.

Submit a support ticket, search the knowledgebase or download helpful “how to” documents, all in this new user friendly interface.
Check out the ClubRunner eSupport Center and bookmark the link for quick reference in the future! We'd love to hear your feedback! To provide your suggestions on further improving our e-Support center, please e-mail us at feedback@clubrunner.ca.

Tip of the Week!

Termination Reason added to Inactive Members Excel Download

Now, when you export the inactive members list, you can see the termination reason listed in the excel report too. To download member data, simply click on Download Member Data in the Membership Manager section and generate the needed report.

For assistance, please contact our support team.

Tip of the Week!

Is your club fully utilizing the Event Planner Module?

Did you know, you can see the registration status to see how registrations are going with a click of a button? Club members can accept or decline invitations so as to not keep getting invited and can also enter in comments; the Club Admin can register Club members and the event chair can send invitations to club members as well as send reminder e-mails to those members that have yet to accept or decline the invitation. To email members, simply click on your event and click on ‘Email Members by Registration Status’. To e-mail members based on their status (i.e: undecided) an invitation, simply click on ‘Email Invitation to Members by Status’.


For any assistance, please do not hesitate to contact our support department!

ClubRunner's Boot Camp Webinar is Back!

Our first ever ClubRunner Boot Camp webinar, held on Wednesday, August 10th was a huge success! Thank you to everyone who attended! We received some great feedback and suggestions from our customers. Lots of questions were asked during the webinar and ClubRunner staff were standing by to answer all of them!

We're pleased to announce that the ClubRunner Boot Camp webinar is back! The next ClubRunner Boot Camp webinar will be held on Thursday, September 15 at 3pm EDT.

This interactive 2 hour webinar will cover all facets of ClubRunner and will teach you everything you need to know! Whether you are a new subscriber or have been using ClubRunner for years, this webinar will answer any questions you may have.

• Learn how you can design a dynamic website to promote your Club, events and Rotary


• Manage your Club roster and find out how easy it is to manage and update member information


• Create and manage Club events and activities


• Generate various Club reports


• Design an amazing newsletter and send it with ease using ClubRunner


• Effectively use the Attendance module to track and manage your weekly club attendance
  Manage funds and create invoices


• Turn on RI Integration to automate member updates between ClubRunner's database and RI's Member Access Portal
  ...and much more!

You will also be able to chat live with our panelists who will answer any questions you may have. Seats are limited, so reserve your seat today!