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Friday, November 11, 2011

MyEventRunner - Registration Save Method Changed

An important change has been made to MyEventRunner in regards to the time when the registration is saved. In the past, it was saved the moment the user lands on the Payment Options screen. Oftentimes, users abandoned the screen at that stage if they weren't ready to make a purchase, but the registration appeared in the list, and a confirmation email was sent. This left the event chair with the task of contacting the registrant to find out what their intentions were.If the user decided to register at a later time, this would result in duplicate registrations.

The change that was implemented was to save the registration only when the payment is completed, whether it's via credit card or by pressing the button to indicate payment by check. We added notes to that screen to ensure the user is aware that the registration is not saved until either of those two actions are taken. Note however that should the credit card transaction fail, the registration is still saved. A note will appear for the event chair to indicate this in the reports. This is to make it easier for the registrant to retry at a later date by accessing the link in his or her confirmation email.

For further information on this change, please contact our support department.

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