Introducing unique 'from' email addresses for all members

It's been a common occurrence in the past, where you received an email that was sent through
ClubRunner by one member, but it appeared in your inbox as though it was sent from another member entirely. The reason for this had to do with your mail client associating the email address ClubRunner used to send emails with one particular contact and saving that information in your address book.

In the past, all emails that were sent out from ClubRunner were sent using mailservice@clubrunner.ca, and as a result, all email clients read the "from" as this email address. As you clicked on reply however, the "reply to" would automatically change to the sender's email address. However, sometimes when email clients automatically saved this shared email address under one particular member, all emails received from anybody within your club looked as though they were coming from someone else. To fix this, you'd be required to check your address book to ensure that mailservice@clubrunner.ca was not saved under a member's name.

We're happy to report that we've now made significant updates to our email architecture to avoid this from happening again! Now, all emails generated within ClubRunner will come from a unique 'from' email address related solely to the original sender. This means that we never will use a shared 'from' email address again.

As an example, if the ClubRunner Team ever sent emails generated through ClubRunner, our email appeared to be coming from mailservice@clubrunner.ca. Now, our emails will appear to come from a format similar to support.clubrunner.ca@clubrunner.email. Using a unique 'from' address for every member ensures that you'll never encounter such an issue again. Of course, clicking on reply as always will automatically change the "reply to" details with the sender, so you can communicate directly.

This is just one of many improvements coming your way to help improve communication between your members. Questions? Contact our support team by visiting www.ClubRunnerSupport.com.

My Email History

You asked for it, and we delivered! Did you know that you can view a list of all the emails you have ever received through ClubRunner? That's right, tracking and viewing emails sent to you is now easier than ever.

Introducing My Email History! Accessible from the MyClubRunner tab on the Admin page, get a quick glance at your communication records:

• View a list of all the emails that have been sent to you through ClubRunner (including event invitations and emails from the contact form on your website)
• Who sent it to you
• Subject of email
• Date it was sent
• You can even see your status of whether you opened the email or not and whether the send attempt to you was successful

Best of all? You can also open the email from this screen itself to read the message.

Check out the following help article for more information on how to access your email history. As always, we love hearing your feedback. Please continue to email us your suggestions at feedback@clubrunner.ca.

Manage Blocked Emails

You've probably experienced this in the past: you send an email only to find that a handful of members never received that email. As time goes on, you see it's the same people that aren't receiving any emails you send. A problem to say the least, but we have good news! 

We've now added functionality to give you more control over your entire suppression list. Whereas you have been able to remove emails from the suppression list on a campaign/email basis, you can now view your entire suppression list related to all the emails you've sent in the past.

A suppression list essentially is a block list which means anyone on the list will not receive future messages. The most common reasons email addresses end up here are when the receiver marks your email as spam or if their inbox is full.  To view and manage this list, click on the Communication tab on on your Admin page, and then navigate to the Email Services link. Upon doing so, you will see a new link appear called "Manage Blocked Emails" on the menu.

Here, you will see all the email addresses that no longer receive emails from you along with the reason why. Click on "Unblock" to remove them this list, or on "Edit Profile" to update their email address.

It's that simple! So the next time you find that a member did not receive an email, it's easy to find out why and take action.

What can members do to ensure they always receive emails? Sometimes, Internet Service Providers automatically block emails coming from a certain address, if they've received spam complaints before, by no fault of your members. As such, we always recommend putting mailservice@clubrunner.ca to your list of allowed senders.

Tip of the Week: Manage blocked and bounced emails

Picture this scenario: you send an email and at your next meeting, you find that a handful of members never received your email. Our support team does some investigation and find that the message simply bounced or was blocked, perhaps due the fact that the recipient might have marked a previous email as spam. Sounds familiar?

Managing bounced and blocked emails

We've now added functionality to give you more control over your suppression lists. When members stop receiving emails, it is because for some reason, they were automatically placed in a suppression list. There are many reasons why this might occur, however, the most common are when someone marks your email as junk mail or if their mailbox was full.

A suppression list essentially is a block list which means anyone on the list will not receive future messages. You can now remove these email addresses from this list! To do so, simply navigate to the Email Traffic Report page and then click on the Details link under the Actions column. Next, click on the number under the Emails Sent column to view your email statistics. On the top right of this page, you will find the "Manage Bounced and Block Emails" button. You will then see a list of email addresses that did not receive your message along with the reason why, and will be able to remove them from this list.

It's that simple! So the next time you find that a member did not receive an email, it's easy to find out why and take action.