ClubRunner's eSupport Center has a New Look!

We're happy to announce that we've recently updated our e-Support Center. Our knowledgebase has a fresh new look and is much easier to navigate through. You will find all the information you need neatly categorized under various headings and subheadings. Access our training videos, frequently asked questions, resource guides, much more effortlessly.

Submit a support ticket, search the knowledgebase or download helpful “how to” documents, all in this new user friendly interface.
Check out the ClubRunner eSupport Center and bookmark the link for quick reference in the future! We'd love to hear your feedback! To provide your suggestions on further improving our e-Support center, please e-mail us at feedback@clubrunner.ca.

Tip of the Week!

Termination Reason added to Inactive Members Excel Download

Now, when you export the inactive members list, you can see the termination reason listed in the excel report too. To download member data, simply click on Download Member Data in the Membership Manager section and generate the needed report.

For assistance, please contact our support team.

Tip of the Week!

Is your club fully utilizing the Event Planner Module?

Did you know, you can see the registration status to see how registrations are going with a click of a button? Club members can accept or decline invitations so as to not keep getting invited and can also enter in comments; the Club Admin can register Club members and the event chair can send invitations to club members as well as send reminder e-mails to those members that have yet to accept or decline the invitation. To email members, simply click on your event and click on ‘Email Members by Registration Status’. To e-mail members based on their status (i.e: undecided) an invitation, simply click on ‘Email Invitation to Members by Status’.


For any assistance, please do not hesitate to contact our support department!

ClubRunner's Boot Camp Webinar is Back!

Our first ever ClubRunner Boot Camp webinar, held on Wednesday, August 10th was a huge success! Thank you to everyone who attended! We received some great feedback and suggestions from our customers. Lots of questions were asked during the webinar and ClubRunner staff were standing by to answer all of them!

We're pleased to announce that the ClubRunner Boot Camp webinar is back! The next ClubRunner Boot Camp webinar will be held on Thursday, September 15 at 3pm EDT.

This interactive 2 hour webinar will cover all facets of ClubRunner and will teach you everything you need to know! Whether you are a new subscriber or have been using ClubRunner for years, this webinar will answer any questions you may have.

• Learn how you can design a dynamic website to promote your Club, events and Rotary


• Manage your Club roster and find out how easy it is to manage and update member information


• Create and manage Club events and activities


• Generate various Club reports


• Design an amazing newsletter and send it with ease using ClubRunner


• Effectively use the Attendance module to track and manage your weekly club attendance
  Manage funds and create invoices


• Turn on RI Integration to automate member updates between ClubRunner's database and RI's Member Access Portal
  ...and much more!

You will also be able to chat live with our panelists who will answer any questions you may have. Seats are limited, so reserve your seat today!

Tip of the Week!

Did you know that you that the RI Integration feature now allows you to view pending updates to RI?

To view the updates queue, click on the RI Integration tab at the top and then click on 'Updates Queue'. Here, you will be able to see the status of the update as well as the number of times it was attempted.

For assistance, please contact our support team.

Tip of the Week!

This past release, we’ve made many improvements to the ClubRunner service!

Did you know you can now create a drop down list of all your photo albums on your menu bar?

Recently added, this enhancement will allow you to add your photo albums as a menu item. To create a drop down list of all of your photo albums, go to the "Menu Items" section within Website Designer. Click on ‘Add new Menu Item’ and select “Built-in Pages” under Type. A list of options will appear, simply click on Photo Albums and Save!

You can now refresh the data on your Attendance report to display the most recent change!

We’ve added a “Recalculate Button” to the YTD Attendance report which if clicked on, will refresh the data and will display the most recent changes.

The ‘Add Image’ button will now insert the image at cursor instead of at the bottom of the editor.

No longer will you have to drag the image to where you want it to appear. Now, the ‘add image’ button will add the image to where you place the cursor opposed to the bottom of the editor.

New Story Editor (Beta) now available!

Currently in Beta version, this new story editor has many more features than the current editor. From choosing a variety of fonts to using the numerous editing options, this new editor will give you the platform to customize your stories even further. To use the new editor, simply click on the link pointing to the new editor within the current story editor screen. Please note, however, as this editor is still in Beta version, there may be certain features that are visible that may not function yet.

We’d love your feedback on the new editor screen. Your feedback can be emailed to us at feedback@clubrunner.ca.

For any assistance, do not hesitate to contact our support department!

Tip of the Week!

You asked for it and we listened! Our development team has been working hard to incorporate customer suggestions into the ClubRunner service.

Clubs can now customize the currency symbol in the Dues and Billing module to their own symbol, instead of the default $ sign. The chosen currency symbol will also appear on invoices as well as statements. Furthermore, the Dues and Billing module now includes ex-members, so that you can easily follow up on outstanding balances!

We’re also pleased to announce that duplicate registrations can now be rejected as an option in MyEventRunner. When hosting an event, if you do not want guests to register multiple times, you can simply select the option to do so in the event setup. If a matching e-mail address already exists on the guest registrants list, that individual will not be able to register again but will be given the event chair’s contact information instead. To learn more about MyEventRunner, please click here.

For any assistance, please contact our Support department by e-mailing support@clubrunner.ca.

Tip of the Week!

Did you know that you can now directly add images and embed videos to your story brief?



This new feature allows you to add images to the story brief from either selecting images stored in your image library or by browsing for the file on your computer. To add an image, simply click on ‘add image’ and select the image you want to display within your Story. You can select images from your image library or can choose to upload an image from your computer. To embed videos, click on the 'embed from YouTube' button and paste the appropriate code.

Customize and Configure your eBulletin with the Dynamic Bulletin!

The eBulletin is an effective tool that Clubs use to boost membership growth, retention and public relations. The Dynamic Bulletin will allow you to do just that!

Currently in beta version, the new Dynamic Bulletin not only offers multiple designs but is also much more flexible in its layout and style options. You are now able to design and build your eBulletin the way you want it, with all the content you want to share from your website.

The Dynamic Bulletin 2.0 Features:

- Customizable Banner Graphics & Headers: You will have the ability to upload your own custom banner header image or design your header using 2 logos and formatted text.
- Flexible Layouts & Custom Widgets: Your eBulletin will no longer have a static look and feel to it. This feature will allow you to design your eBulletin in the same way that you would design your home page with Website Designer 2.0. You will be able to decide which components to display on your eBulletin and where!
- Custom Content Widgets: Not only will you be able to display multiple widgets on your eBulletin but you will also have the opportunity to create and display customized content such as announcements, images, about the club blurbs, large graphics, and more.

You will find the Dynamic Bulletin editor under the ‘Club eBulletin’ section in the admin screen. We will port over all your bulletin content to the new designer and select a default layout to get you started so you will not have to worry about converting your content. Get ready to give your weekly newsletter a major overhaul!

For any assistance, please contact our support department by e-mailing support@clubrunner.ca

ClubRunner Boot Camp Session 2011!

The new Rotary year is upon us and as you get ready for new responsibilities, challenges, activities and events, we're here to help you get the most out of your ClubRunner service! Introducing ClubRunner's newest live training program - ClubRunner Boot Camp 2011!

This interactive 2 hour webinar will cover all facets of ClubRunner and will teach you everything you need to know! Whether you are a new subscriber or have been using ClubRunner for years, this webinar will answer any questions you may have.

• Learn how you can design a dynamic website to promote your Club, events and Rotary
  Manage your Club roster and find out how easy it is to manage and update member information


• Create and manage Club events and activities


• Generate various Club reports


• Design an amazing newsletter and send it with ease using ClubRunner


• Effectively use the Attendance module to track and manage your weekly club attendance


• Manage funds and create invoices


• Turn on RI Integration to automate member updates between ClubRunner's database and RI's Member Access Portal


• ...and much more!

You will have an opportunity to chat with the panelists and ask as many questions as you like about any of the ClubRunner features and modules! Space is limited so reserve your seat today!

The first ClubRunner Boot Camp session is scheduled for Wednesday, August 10 at 2:00pm EDT followed by the next session on Thursday, September 15 at 3:00pm. To register, please click here.