ClubRunner's Help Center

Did you know that you have access to a wealth of online resources to refer to for times when you need help with ClubRunner features?


From on-demand tutorials to recorded webinars; from download guides to short how-to articles, we have something for everyone!

Videos

While we host webinars every month, if for any reason you are unable to make it, you can watch its recorded version by clicking here. Need to watch a quick video on one specific feature? Check out our on-demand tutorials that cover everything from how to log in to how to create a bill.

Help Resources

If you would rather refer to instructions, everything from FAQ's to help articles covering all the features, the answers to all of your questions can be found on our knowledgebase. Visit www.ClubRunnerSupport.com to see more.

Service Updates

Did you know that we have service updates on a bi-weekly basis (every Thursday) through which we add product updates and enhancements to the ClubRunner system. You can read details on our knowledgebase by clicking here.

You can also submit questions and share feedback with our support team directly. Don't see a video or help article on a specific topic? Let us know!

Member Commitments on the Bulletin

You have a large event coming up and you want to remind members of their volunteer commitments as many ways as you can. Did you know that you can display member commitments on your newsletter on a per bulletin basis?

What does that mean? 

When you create or copy a bulletin, you will see an option to activate the 'Show Commitments' feature on the Properties page. If checked, each bulletin displays the member commitments whether that be:

• tasks assigned in the duty roster
• upcoming events they have registered for
• volunteer shifts they've signed up for
• tasks assigned within the new member program
• and more

If not selected, then the entire section is removed. 

How does this help me?

This is a great way to remind members of their upcoming commitments without having to keep track of their activities manually. The system does it all for you! 

Members only see their own commitments in the section along with details regarding what type of activity it is (example: volunteer shift, new member program, etc.)

Highlight Upcoming Day Speakers!

You have speakers join you for virtually every meeting and so you asked for a better way to showcase them on your site. From being able to display their picture to having some way to showcase them on the homepage, we've made it possible!

We've added new settings within the Speakers widget property that let you better promote your upcoming speakers. Now, when you go into the Speakers widget property, you will see three new
settings:

• Highlight Upcoming Day Speakers
• Show Photo of Highlighted Speaker
• Show Description of Highlighted Speaker

To reach the properties page, hover over the speakers widget and click on the cog icon.

By selecting the "highlight" option, the system will automatically apply a background color as per the website theme you are using, to have the upcoming speaker entry stand out.

By selecting the "show photo" option, we will automatically resize and display the picture of the speaker within the Speakers widget itself. Similarly, with the "show description" option, we will show the description that was added to speaker entry on the speakers widget.  This eliminates the need for the visitor to navigate to the Speaker Details page for more information.

These settings will apply to the current day's speaker, and will automatically also apply for all future speakers. Within the coming weeks, you will see more customization options related to showcasing your speakers including being able to define the color of the highlight property.

We're dedicated to improving the ClubRunner system would love to hear your feedback. Please continue to submit your suggestions.

ClubRunner recognized as one of Canada's Most Innovative and Fastest-Growing Companies

We are very proud to announce that today, Canadian Business and PROFIT recognized ClubRunner as one of Canada's top 500 Most Innovative and Fastest-Growing companies. This milestone has been years in the making and we could not have done it without you. Thank you for all of your support.

Published in the October issue of Canadian Business and at PROFITguide.com, the PROFIT 500 ranks Canadian businesses by their advancement within the last five years in the industry that they serve by profiling the country's most successful growth companies.

This recognition is a testament to ClubRunner's vision which has always been to enable members of clubs to automate their membership management, streamline communication and boost public relations with an intuitive platform based on enterprise level technology. Built entirely on the cloud, our focus on ease of use and social engagement has allowed thousands of customers to continuously deliver better programs and services to strengthen communities around the world, while optimizing their communications to achieve their goals.

This achievement today acknowledges our level of commitment to our customers and confirms the value that integrated and relevant software plays in the modern organization.

To everyone that has supported us from when we began our journey in 2003, thank you. We aim to continue delivering innovative solutions that lead to your own success and growth.