ClubRunner's eSupport Center has a New Look!

We're happy to announce that we've recently updated our e-Support Center. Our knowledgebase has a fresh new look and is much easier to navigate through. You will find all the information you need neatly categorized under various headings and subheadings. Access our training videos, frequently asked questions, resource guides, much more effortlessly.

Submit a support ticket, search the knowledgebase or download helpful “how to” documents, all in this new user friendly interface.
Check out the ClubRunner eSupport Center and bookmark the link for quick reference in the future! We'd love to hear your feedback! To provide your suggestions on further improving our e-Support center, please e-mail us at feedback@clubrunner.ca.

Tip of the Week!

Termination Reason added to Inactive Members Excel Download

Now, when you export the inactive members list, you can see the termination reason listed in the excel report too. To download member data, simply click on Download Member Data in the Membership Manager section and generate the needed report.

For assistance, please contact our support team.

Tip of the Week!

Is your club fully utilizing the Event Planner Module?

Did you know, you can see the registration status to see how registrations are going with a click of a button? Club members can accept or decline invitations so as to not keep getting invited and can also enter in comments; the Club Admin can register Club members and the event chair can send invitations to club members as well as send reminder e-mails to those members that have yet to accept or decline the invitation. To email members, simply click on your event and click on ‘Email Members by Registration Status’. To e-mail members based on their status (i.e: undecided) an invitation, simply click on ‘Email Invitation to Members by Status’.


For any assistance, please do not hesitate to contact our support department!

ClubRunner's Boot Camp Webinar is Back!

Our first ever ClubRunner Boot Camp webinar, held on Wednesday, August 10th was a huge success! Thank you to everyone who attended! We received some great feedback and suggestions from our customers. Lots of questions were asked during the webinar and ClubRunner staff were standing by to answer all of them!

We're pleased to announce that the ClubRunner Boot Camp webinar is back! The next ClubRunner Boot Camp webinar will be held on Thursday, September 15 at 3pm EDT.

This interactive 2 hour webinar will cover all facets of ClubRunner and will teach you everything you need to know! Whether you are a new subscriber or have been using ClubRunner for years, this webinar will answer any questions you may have.

• Learn how you can design a dynamic website to promote your Club, events and Rotary


• Manage your Club roster and find out how easy it is to manage and update member information


• Create and manage Club events and activities


• Generate various Club reports


• Design an amazing newsletter and send it with ease using ClubRunner


• Effectively use the Attendance module to track and manage your weekly club attendance
  Manage funds and create invoices


• Turn on RI Integration to automate member updates between ClubRunner's database and RI's Member Access Portal
  ...and much more!

You will also be able to chat live with our panelists who will answer any questions you may have. Seats are limited, so reserve your seat today!